Free returns

In addition to offering a wide range of services to clients at Stienhardt & Stones, ensuring satisfaction of clients comes fast. Buying jewelry is understood as a very personal occasion and we wouldn’t want you to feel otherwise while shopping with us. This is the reason why we have, for your shopping pleasure, tailored how to return items in a worry free way regardless of the duration taken after the purchase period.

Free Returns Policy Highlights

  • No Restocking Fee: Worry free returning of products that are not used for the purpose intended and there are no hidden charges on them.
  • 15 Days Return Window: Eligible items can be returned within 15 days after the item has been delivered.
  • Prepaid Shipping Labels: A prepaid shipping label for all returns is offered within the US.
  • Easy Process: A short span is needed to return a product making it easy to purchase with all customers having peace of mind.

Eligible Items for Free Returns

We are pleased to offer qualifying returns for the products listed here:
  • Non-personalized pieces such as rings, earrings, necklaces and bracelets.
  • Jewelry that has not been worn or damaged, and is in its original, newer state.
  • Complete with all returned boxes, jewelry, certificates and all the attachments inside.
  • Customers who choose to pay by deposit must complete balance and within 15 days of final invoice sent. If not, the item will no longer be eligible for return.
  • For pick up, Items not picked up within 15 days of completion will also no longer be eligible for return.

Items Not Eligible for Free Returns

The items listed below do not qualify for the free returns policy:
  • Custom or personalized pieces.
  • Modified jewelry pieces.
  • Final clearance or sale items.

How to Initiate a Return

1. Contact Us

Send us an email to customer service at y981110@outlook.com.

Give your order number and the information of the item you would like to return.

2. Receive Your Prepaid Label

After your return is authorized, a prepaid return shipping label will be sent to you via email.

3. Package Your Item Securely

Place back the box, jewelry, certificates, and any other accessories in the return box.

4. Drop Off Your Package

Return the box applying the pre-paid return labels and send the box through any preferred couriers.

Refund Process

The items listed below do not qualify for the free returns policy:
  • Upon receipt of the returned item and completion of an inspection, the refund will be processed in 7-10 business days.
  • Refunds will be made to the original mode of payment.
  • An email will be sent to you confirming the refund once the process to refund you has commenced.

Exchanges

  • In the case that you would like an item exchanged, kindly perform the same return process that was outlined previously.
  • Tell us what other item you would like and we shall hurry the exchange.

International Returns

Hassle-Free Returns:
  • We want you to shop with confidence. If you're not completely satisfied with your purchase, you may return your item in accordance with our return policy.
Returns for international clients::
  • We gladly accept international returns. However, shipping label fees may apply depending on your location. Please contact our support team for assistance with the return process specific to your country.
Important Notice:
  • Due to recent economic shifts, all import tariffs and related duties will be the responsibility of the customer party.
  • For further details, please visit our Returns & Exchanges page or reach out to our customer support team.

Missed Deliveries & Return Policy Activation

  • If a customer is unavailable to receive their order and the package is returned to the shipping carrier (e.g., UPS) after multiple delivery attempts, the return window will begin on the date of the final delivery attempt as recorded by the carrier.
  • It is the customer's responsibility to track the shipment and ensure receipt within the carrier’s delivery timeframe.